SHIPPING POLICY

La Beugarre ships from Switzerland to customers worldwide.

This shipping policy explains our processing times, delivery options, shipping rates and international customs conditions.

ORDER PROCESSING

Orders are usually prepared and dispatched within 2 to 5 business days after payment has been confirmed.

Orders are not normally processed or shipped on weekends or Swiss public holidays.

During product launches, restocks, promotions or periods of high demand, processing may take slightly longer. Any significant delay will be communicated whenever possible.

Once your order has been dispatched, you will receive a shipping confirmation by email.

SHIPPING DESTINATIONS

We currently ship worldwide.

Shipping availability may occasionally be restricted for certain destinations because of carrier limitations, international sanctions, customs restrictions or circumstances outside our control.

If we are unable to ship your order, we will contact you and issue a refund.

SHIPPING RATES

We use flat-rate shipping based on the destination of the order.

Europe

Flat-rate shipping: CHF 10

Rest of the world

Flat-rate shipping: CHF 20

The applicable shipping rate will be displayed at checkout before payment.

Shipping rates may be updated in the future to reflect carrier costs, fuel surcharges or changes to our delivery services.

ESTIMATED DELIVERY TIMES

Estimated delivery times begin once the order has been dispatched.

Switzerland

Estimated delivery: [2–5 business days]

Europe

Estimated delivery: [5–12 business days]

Rest of the world

Estimated delivery: [7–20 business days]

These delivery times are estimates only and are not guaranteed.

International orders may take longer because of customs clearance, local postal services, peak periods, weather conditions or other events outside La Beugarre’s control.

TRACKING

Where tracking is available, the tracking information will be included in your shipping confirmation email.

Tracking updates may take some time to appear after the parcel has been handed over to the carrier.

Some economy or international shipping services may offer limited tracking after the parcel leaves Switzerland.

CUSTOMS DUTIES AND IMPORT TAXES

Orders shipped outside Switzerland may be subject to customs duties, import taxes, VAT, handling fees or other charges imposed by the destination country.

These charges are not included in our product prices or shipping rates unless explicitly stated at checkout.

The customer is responsible for paying any applicable customs duties, import taxes or local fees.

La Beugarre does not control these charges and cannot predict their amount. We recommend contacting your local customs authority for further information before ordering.

A delay caused by customs clearance does not qualify an order for cancellation or reimbursement while the parcel is still in transit.

INCORRECT OR INCOMPLETE ADDRESSES

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please contact us immediately at labeugarre@gmail.com if you notice an error in your address.

We cannot guarantee that an address can be changed once the order has been processed or dispatched.

If a parcel is returned because the address was incorrect, incomplete or inaccessible, the customer may be responsible for the cost of reshipping it.

Any additional shipping, return or handling costs may be deducted from a refund where permitted by law.

UNCLAIMED OR REFUSED PARCELS

Customers are responsible for following the tracking information and collecting their parcel within the timeframe specified by the carrier.

If a parcel is returned because it was refused, left unclaimed or not collected in time, the customer may be responsible for the original shipping cost, return shipping charges and any customs or handling fees incurred.

If the customer requests reshipment, an additional shipping fee may apply.

DELAYED PARCELS

Delivery estimates are provided as guidance only.

La Beugarre is not responsible for delays caused by customs authorities, carriers, postal services, extreme weather, strikes, peak-season congestion, incorrect addresses or other circumstances outside our reasonable control.

If your tracking has not updated for an extended period, contact us at labeugarre@gmail.com and include your order number.

We will assist you in contacting the carrier where appropriate.

LOST PARCELS

A parcel is not considered lost simply because it has exceeded the estimated delivery window.

If the carrier officially confirms that a parcel has been lost, please contact us at labeugarre@gmail.com.

Depending on the circumstances, we may offer a replacement or refund after completing the carrier’s investigation.

La Beugarre is not responsible for parcels marked as delivered by the carrier. However, we will assist the customer in reviewing the tracking information and contacting the carrier where possible.

DAMAGED PARCELS

If your parcel arrives visibly damaged, take photographs of the packaging before opening it.

If the product inside is also damaged, contact us as soon as possible at labeugarre@gmail.com with:

• Your order number

• Photographs of the outer packaging

• Photographs of the damaged product

• A brief description of the issue

Please keep the packaging until the claim has been reviewed.

MULTIPLE SHIPMENTS

Orders containing several products may occasionally be shipped in more than one parcel.

Where this happens, you may receive separate tracking information for each shipment.

You will not be charged additional shipping unless this has been agreed with you in advance.

PRE-ORDERS AND MADE-TO-ORDER PRODUCTS

Pre-order, limited-release or made-to-order products may have longer processing times.

The expected dispatch period will be stated on the relevant product page whenever applicable.

If an order contains both in-stock and pre-order products, the full order may be shipped once all products are available unless otherwise stated.

CONTACT

For shipping questions, contact us at:

labeugarre@gmail.com

Please include your order number so we can assist you efficiently.

La Beugarre
92a rue de Graman

1241 Puplinge
Switzerland

Last updated: July 2026