RETURNS & REFUNDS

We want you to be happy with your La Beugarre gear. If something isn’t right, here’s how returns work.

RETURN PERIOD

You may request a return within 14 days of receiving your order.

Once your return has been approved, the item must be shipped back within 14 days.

To request a return, contact us at labeugarre@gmail.com and include:

• Your order number

• The item you wish to return

• The reason for the return

Do not send your order back before contacting us. Returns sent without prior approval may not be accepted.

RETURN CONDITIONS

Returned items must be:

• Unworn and unused

• Unwashed

• Free from stains, odours, pet hair or other signs of wear

• Returned with their original labels and packaging where applicable

You may try an item on to check the fit, but it must remain in resalable condition.

La Beugarre reserves the right to refuse a return or reduce the refund if an item has been worn, washed, damaged or handled beyond what is reasonably necessary to inspect it.

RETURN SHIPPING

Unless the item is defective or we made a mistake with your order, return shipping costs are the customer’s responsibility.

We recommend using a tracked shipping service. La Beugarre cannot be held responsible for returned parcels that are lost or damaged in transit.

Our European and worldwide flat shipping rates apply only to orders sent by La Beugarre. They do not include the cost of returning an item.

REFUNDS

Once your return has been received and inspected, we will let you know whether the refund has been approved.

Approved refunds will be issued to the original payment method. Please allow several business days for the refund to appear, depending on your bank or payment provider.

Original shipping charges are generally non-refundable, except where required by applicable consumer law or where the return is caused by an error on our part.

For customers exercising a statutory right of withdrawal within the European Union, the original standard delivery charge will be refunded where legally required. Additional costs resulting from the selection of a more expensive delivery method will not be refunded.

EXCHANGES

We do not currently process direct exchanges.

To order another size or product, return the original item for a refund and place a new order through our website. This helps avoid stock being held while a return is in transit.

WRONG, DAMAGED OR DEFECTIVE ITEMS

Please inspect your order when it arrives.

If you receive the wrong item, or if your product arrives damaged or defective, contact us as soon as possible at labeugarre@gmail.com with:

• Your order number

• A description of the issue

• Clear photographs of the item and packaging

Where the issue is confirmed, we will arrange an appropriate replacement, repair or refund and cover reasonable return shipping costs where applicable.

Normal wear and tear, accidental damage, incorrect washing, improper care or damage caused by use are not considered manufacturing defects.

CUSTOM AND PERSONALISED PRODUCTS

Custom-made, personalised or made-to-order products cannot normally be returned because you changed your mind.

This does not affect your rights if the product is defective, damaged or different from what was ordered.

DUTIES, TAXES AND CUSTOMS FEES

International customers are responsible for any customs duties, import taxes, handling charges or other fees imposed by the destination country.

These charges are collected by local authorities or carriers and are not controlled by La Beugarre.

Customs duties and import taxes paid by the customer are not refunded by La Beugarre. Customers may need to contact their local customs authority to request reimbursement.

Orders refused or left unclaimed because customs fees were not paid may be refunded only after the parcel has been returned to us. Any shipping, return, customs or handling costs incurred may be deducted from the refund, to the extent permitted by law.

UNDELIVERABLE OR UNCLAIMED PARCELS

Customers are responsible for providing a complete and accurate delivery address.

If an order is returned because the address was incorrect, the parcel was refused or it was not collected in time, we may deduct the original shipping cost and any return charges from the refund.

If you would like the order shipped again, additional shipping fees may apply.

CANCELLING AN ORDER

Orders are prepared quickly, so we cannot guarantee that an order can be changed or cancelled after it has been placed.

Contact us immediately at labeugarre@gmail.com. If the order has not yet been processed, we will do our best to assist you.

YOUR STATUTORY RIGHTS

Nothing in this policy limits any mandatory consumer rights that apply in your country of residence.

Where local consumer law provides rights that are more favourable than this policy, those legal rights will apply.

RETURN ADDRESS

Returns must be approved before being sent.

Once your return request has been accepted, we will provide the appropriate return instructions and address.

La Beugarre
92a rue de Graman
Switzerland

Last updated: July 2026